Website: (Kent State University project)

Role: User Research & Analysis

Timeline: 6 weeks

Tools: Keynote


Upon completion of Nano-Usability tests and a submitted User Research memo, it was decided to continue with more targeted research for the Marriott digital properties re-design project, with the end-goal being the identification of improvements and re-design ideas to better support users.

This case study focuses on the interview timeline and analysis of research findings.

User Interviews



Abby Karam

I’m a UX professional who loves writing, research, and design focused on creating enjoyable user experiences.