Client: Penske Transporation Services Role: Web and UX Writer Timeline: July 2021 — Present Tools: Adobe Creative Suite, Miro, MS Office, Jira, UserTesting.com, Trello, Basecamp As the first web and UX writer in a large company's marketing department, my responsibilities are wide-ranging. Working with both the creative services team and…

As a writing specialist for FlexJobs for six+ years, I generated a lot of copy and content for the job search site. Below are just a few examples.

Website: Marriott.com (Kent State University project) Role: User Research & Analysis Timeline: 6 weeks Tools: Keynote Overview Upon completion of Nano-Usability tests and a submitted User Research memo, it was decided to continue with more targeted research for the Marriott digital properties re-design project, with the end-goal being the identification of improvements and re-design ideas to better support users.

Website: Zappos.com (Kent State University project) Role: Unmoderated Usability Study / Research Timeline: 4 weeks Tools: Validately, Keynote Study Summary Research Goals: Assess the ability of participants to maneuver various tasks on the Zappos website. Specifically: Find and sort products by specific criteria, specifically color. Find specialty sections of the website, specifically…

Website: papajohns.com (Kent State University project) Role: Moderated Usability Study/Research Timeline: 4 weeks Tools: Reflector, Keynote This short-term usability study project was team-based. Summary of the Study Project Goal: The goal of this usability research study was to understand the ease or difficulty with which customers are able to access, use, find information on…

Client: Sugarcreek Natural Pets Role: Visual Design, UX Design, UX Writing Timeline: 2 months Tools: Adobe Creative Suite, Sketch I was hired for this short-term project focused on re-designing a responsive web site for this small pet supplies company. The company had a very minimal page that they had thrown…

Website: mealsonwheelsamerica.org (Kent State University project) Role: Interaction Design, Interactive Form Design Timeline: 2 weeks Tools: Sketch This project was based on a community’s need for an easy and accessible form that would help to determine residents in need of meal delivery. …

Website: kimblecompanies.com (Kent State University project) Roles: User Research, Social Media Surveying, Guerrilla Testing, Analysis Project Timeline: 4 weeks Tools: Google Forms, Social Media For this user research study, I was tasked with answering the question of how better a recycling company can communicate their product (i.e. …

Website: worldanimalprotection.org (Kent State University project) Role: UX & UI Design, Interaction Design, Interface Design Timeline: 6 weeks Tools: Sketch, Invision, Adobe XD The challenge for this project was to design a user-friendly, web-based application aimed at providing information and assistance to users who were faced with the problem of…